director, technical services @ outboundIQ · 5x five9 certified · bestselling author

ryan
shatzkamer.

i build dialing strategies

twenty-one years old, 80+ five9 implementations deep, and somehow also a #1 bestselling author. i lead technical services at outboundIQ, where we keep 1,000+ contact centers dialing SMART. on the side, i open-source tools that put ai to work inside the contact center. five9 and genesys so far. the list is growing.

ryan shatzkamer
80+five9 domain builds
1,000+customers at outboundIQ
105mcp tools across 2 platforms
#1amazon bestseller

01 / story

how i got here

every story below is the same story: something didn't work, i OPENED IT UP, i changed it. that pattern's been running since i was seven. the long version:

  1. age 7

    banned from a minecraft server

    there was a rare item i couldn't get, so i found a hack client. the server's anti-cheat caught me flying in about five minutes. most kids would've made a new account. i opened the client's files in notepad instead, found the double-jump cooldown, and DELETED it. the server was watching for creative-mode flight, not a kid bouncing upward forever. nothing ever flagged again. first code i ever shipped.

    the mineplex minecraft server lobby
  2. same year

    the transformers mod incident

    tried to install a mod that turns you into a transformer. got a virus instead (those download sites were BRUTAL. fake buttons everywhere). factory reset, found the real link, then noticed bumblebee was missing an ability. so i built it myself. it was clunky, but it worked, and i published it. first open source project, technically.

    the blocky bumblebee transformer standing in minecraft
  3. the server years

    localhost, but multiplayer

    started hosting my own minecraft servers on my bedroom pc, with vpns so my friends could connect to my ip. uptime depended on nobody touching my computer. the mods and texture packs went up on random forums just to see if anyone would bite.

    the 2012 archive is real →
  4. age 12

    first revenue

    coded and published roblox games that earned ACTUAL money. not a lot of money, granted, but real nonetheless. i got my start in game dev, and it still shows up in everything i build.

    the group still exists →
  5. age 14

    the editing era

    one of the biggest games in the world EXPLODED, and i was inside the wave: cutting short-form for its creators and for professional esports organizations. this is where the short-form obsession started.

    the conflyct edits avatar from the editing era
    the archive is still up →
  6. age 16

    the agency era

    chatgpt dropped my senior year and i was the FIRST in my class to take it seriously. my friend nikos and i folded years of editing experience into data-driven digital, our content agency: $600 a month for 10 in-store videos, scripted, filmed, and edited by us, with classmates on payroll at $10 a video. i drafted the contract myself, then learned what a signature ACTUALLY demands. our first client ran the coffee shop we pitched them in.

    the data-driven digital logo
    data-driven digital on linkedin →
  7. the day after graduation

    employee #5

    no gap year, no dorms. the day after graduation i started riding shotgun with my dad to the outboundIQ office at 5am and heading home at 7pm. EVERY day. i was employee #5, and we were at customer number sixty-something. (there's a photo of me as a kid in his first call center. foreshadowing.) i ran college in parallel for a while: finishing intro assignments before the professor finished explaining them, checking work email under the desk. calculus and a company growing THIS fast don't share a calendar.

    ryan as a young kid wearing a headset at a desk in his dad's first call center
  8. the side quest

    stockpunkz

    built an ai bot in class that read live stock news and returned a BUY or SELL score, wrapped it in a discord, and grew the instagram to 40k followers in about 40 reels (yes, really). live sessions, coaches, the works. eventually sold the page to a soup startup, lol. you live and you learn.

    the stockpunkz logo, a cat with a mohawk wearing sunglasses
  9. nights and weekends

    the moonlight builds

    vp of ai for a sports betting startup, building the real-time betting assistant. consultant on an ai engine generating localized seo content across HUNDREDS of sites. corporate finance coursework at columbia business school in the gaps, and a raspberry pi ai assistant living on my office desk.

  10. june 2025

    we launched a rocket

    outboundIQ sponsored phoenix ii, a rocket engineered by the SEDS chapter at ucf (a partnership kicked off by nikos. yes, the same nikos). it flew to 11,176 feet with our logo on the side. we are LITERALLY lifting contact rates to new heights. 🤯

    phoenix ii standing on the launch pad in the desert the team carrying phoenix ii out to the rail the seds ucf team posing with phoenix ii
  11. september 2025

    the accidental ctf

    stopped at uf to visit friends and got pulled into a cybersecurity ctf at 8pm. i learned what a ctf was on the car ride over. twenty minutes into a web challenge, the flag popped: one only 71 people had EVER solved. i don't code much day-to-day anymore, so it was nice to confirm the muscle never left. 😅

    collage from the uf ctf night: powershell one-liners, the codenames web challenge, and whiteboard scribbles
  12. earlier this year

    the book

    co-authored "the ai shift" with erik seversen, about how businesses ACTUALLY adopt ai. my chapter tells a contact center story with a twist ending. it hit #1 bestseller on amazon in the us. pretty cool way to spend a tuesday, lol. that same stretch, i talked shop on a podcast hosted by the former cto of the florida democratic party.

    the ai shift book cover
  13. june 2026

    director, technical services

    four roles in three years: support engineer, platform engineer, FIRST senior platform engineer, now director. 450+ resolved tickets, 80+ implementations, 100+ custom dialing cadences, crm integrations from salesforce to oracle, and an internal background-check tool the company STILL runs. outboundIQ grew from sixty customers to 1,000+ and i grew with it. now i build the team version of everything the platform years taught me. my pod goes by team rocket. clients ask for it by name. 🚀

  14. now

    building in public

    five9-mcp went open source and the response was WILD: launched at 58 tools, first outside contributors, 77 tools three weeks later. so i did it again for genesys: genesys-mcp launched to 38k impressions in week one, genesys employees were in my dms by day two, and the crossover video (claude rebuilding one ivr across BOTH platforms) took it from there. dialerRX is in the lab. the linkedin thing keeps working. next up is next up.

02 / proof

things i've built

open source, sold, published, or cooking. receipts below.

the mcp's.

by far the biggest things i've shipped. two platforms, one idea: your ai builds the call center with you.

five9-mcp

open source 77 tools cloudflare workers

an mcp server that puts your ENTIRE five9 domain in your ai's hands: campaigns, users, skills, lists, dispositions, dnc, ivr, reports, and real-time stats. you type a sentence, claude just... does it.

  • zero dependencies. not one npm package
  • five9's admin api still speaks soap (unfortunately), so i hand-rolled the envelopes and a ~60 line xml parser
  • builds ENTIRE ivrs from one paragraph, with a flow diagram you approve before anything deploys
  • voices ivr prompts with ai INSIDE the worker, converted to five9's 8khz wav. no external keys
  • oauth 2.1 built in. one-click deploy plus an in-browser setup wizard
github.com/ryanshatz/five9-mcp →

genesys-mcp

open source 28 tools cloudflare workers

the second platform to get the treatment, and this one BUILDS the crown jewel: full architect call flows composed from plain english. queues, skills, users, schedules, and flows, all conversational.

  • real archy yaml, validated and published by genesys itself. the same pipeline cx-as-code uses
  • every flow is diagrammed in chat for your approval before anything ships
  • no delete tools. it literally refuses
  • 38k impressions in week one. genesys employees in the dms by day two
github.com/ryanshatz/genesys-mcp →

more builds swipe →

the-call-floor

open sourcethree.js

a 3d outbound call center tycoon i built in a WEEKEND. hire agents, manage burnout, deploy dialer tech, watch reputation compound (or decay) based on how you run the floor. because this industry deserved a video game.

play the repo →

flux-3D

open source

ever opened an ivr editor and immediately felt lost? so i built a free 3d visualizer for five9 call flows: 21 module types, plus a call simulator that walks the EXACT path a caller takes in real time. your ivr, in a form you'd actually show people.

see it on github →

@outboundiq/client

npmtypescript

the official outboundIQ sdk for typescript. fully typed, ZERO dependencies (sensing a theme?), and shipped to npm the same day it was built. install it, import it, dial.

npmjs.com/@outboundiq/client →

the ai shift

#1 amazon bestseller

co-authored with erik seversen and a lineup of ai practitioners. my chapter is a contact center story with a twist ending. #1 in its category on amazon in the us. so, apparently i'm a bestselling author now.

grab it on amazon →

ryan-shatzkamer.com

zero npm packages

this site. hand-written html, css, and js on cloudflare workers: a white mode, a green-and-black dark mode, and a dtmf dialpad that plays REAL tones. no framework, no build step, not a single dependency. view source, it's all there.

you're looking at it →

03 / content

the content thing

i make shortform video about dialers, compliance, and ai, in an industry that still runs on webinars. people LOST THEIR MINDS. it works better than it should.

"voicemails say hello too, apparently."
on answering machine detection
"number reputation is not bought. it's earned."
on caller id health
"sounding right is not the same thing as being right."
on ai voice fraud
"a collection of ones is not a team."
on building teams
185,000+impressions, last 12 months
64,000+members reached
260+hours of watch time

the receipts, straight from linkedin analytics

the press picked it up

"outboundIQ's ryan shatzkamer releases open-source tool that builds genesys cloud call flows from plain english"

one story, every masthead:

a frame from the viral skit with the outboundIQ logo circled on a pair of sweatpants

the merch does numbers too: i gave a friend a pair of outboundIQ sweatpants, an influencer with 18 million followers pulled him into a street skit, and the logo landed in front of 25 MILLION people. we didn't pitch it, plan it, or pay for it. 🤣

why it works

when ios 26 shipped call screening and the industry braced for impact, i tested every outcome and published the upside: unlimited, FREE messaging ahead of every call instead of 14-character caller ids and expensive pre-call sms. the sky isn't falling. it never does. that's the job: translator.

the content works because the work underneath it is REAL. if i stopped doing the work, it'd run out of material in about a month. it's led to a bestselling book, podcast invites, and a founder of a company that peaked at a $20 billion market cap asking about content at a trade show.

it shows up in the pipeline too: clients now open calls with "we saw your video, what else should we be doing?" and a stranger in a new york line once recognized me from the ivr videos. five9 admins DO, in fact, get recognized on the street.

04 / hire me

work with me

if you run a five9 shop, a genesys org, an outbound floor, or a brand that wants the person who both builds the thing and explains it on camera, this is the part where we talk. fair warning: some rescues run on 11pm meetings.

ai in the contact center

mcp servers, claude wired into your ops, internal tools your team ACTUALLY uses. i built five9-mcp and genesys-mcp in public. imagine what we could ship in private.

content & speaking

shortform video that makes contact center tech WATCHABLE. podcasts, panels, trade show talks. business content is BORING. that's the whole cheat code.

what people say

"ryan is a rare gem... he routinely puts our interests above his own... well trusted as our strategic advisor."
elliot macneille
cto · client
"to say that ryan is impressive would be an understatement... if he doesn't know the answer, he finds it."
jessica clay
outboundIQ · managed ryan directly
"his expertise in outbound strategy is truly impressive... a rare young talent in our field."
alex mcconville
ccaas & five9 consultant
"when you meet someone like ryan you are filled with hope for the future."
tina tafur
vp of cx, outboundIQ
"smart and very understanding when a problem arises... the future is super bright!"
ninos dekelaita
call center director · client
"one of the bright young minds of this new generation, delivering on shared goals through operational excellence."
jason s. silverman
svp, global markets & expansion
"quick and able to identify solutions to our needs... now, everything is just a plug and play for us!"
elige carter iii
client
"an unlimited degree of curiosity around challenging technical spaces... an ability to lead by example."
phil mcintyre
client development director · managed ryan

my dms are open. so is the inbox. ☎️

tell me what you're dialing, what's broken, or what you want to build. i read EVERYTHING.

obligatory dial tone. press some digits.